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How
to Effectively Criticize a Coworker without Hurling Obscenities,
Throwing Punches or Firing Wildly in Their General Direction
Francesco
Marciuliano
Despite having given your coworker concise directions, constant
assistance and written guidelines so clear an illiterate
could easily get your gist, he or she still manages to somehow
turn a once simple project into something so unbelievably
complicated that it makes the plot to "L.A. Confidential"
read like "Hop on Pop." How do you best critique
their mistake?
A.
"Jesus! If you were any dumber wed get federal
compensation for hiring you!"
B. "God! Id kill you if I knew where
you stood on the food chain!"
C. "Hold still. I want to stab you."
D. All of the above, at a volume that can easily
be detected by low-flying aircraft.
Few can
deny that criticism is a crucial factor in helping one achieve
their best. Yet critics are a lot like mimes. Theyre
never appreciated in their own time and no one ever bothers
to show up at their funeral. Eventually their tombstones are
sanded down and reused for someone else, usually a cat. But
nonetheless, sometimes its necessary to point out another
persons failings, never more so than in the office
or
when the family gathers for Thanksgiving dinner. Its
often unpleasant and a little nerve-wracking so to make sure
you effectivelyand eventuallyget your point across
it helps to be calm, candid and well into your third vodka
tonic, keeping the following tips in mind:
-
Be specific: Telling someone they cost the company
millions isnt criticism. Its a complaint.
But telling them how many jobs must now be cut, how
many people hold that person responsible and how you
havent witnessed such a thirst for vengeance outside
of a Mario Puzo novel will almost certainly get your
point across.
-
Be
impersonal: Discuss behavior, not personality. Dont
tell someone they "lack the brains God gave a potato."
Simply tell them that in a similar situation, a potatoor
for that matter, any tuberwould almost certainly
have thought twice before proceeding.
-
Be
kind: The purpose of criticism is to improve performance,
not destroy confidence. One way to soften your critique
is to start off with a compliment, such as: "Nice
car youve got there. Pity something should happen
to it if you were to fuck up again."
-
Be
private: Never criticize someone in front of others.
Instead, "happen" upon them late one night
in the office restroom when no one else is around. Keep
your voice steady, your demeanor professional and your
points succinct but never incriminating.
Most
people dont like to point out a coworkers foibles.
And only a masochist would enjoy hearing someone tell them
that theyre the reason mankind will one day be ruled
by apes. But when it comes to business youre all in
it together so why should you be the only one to suffer?
Besides, the more you pee on everybodys parade the
less likely theyre going to march up to your office.
You get peace of mind. They get put in their place. Everybodys
a winner.
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